E-government is develop by government agencies though IT and e-commerce's such as Wide Area Networks, the Internet, and mobile computing that transform the relations with citizens, businesses, and other arms of government.
The purpose of the E- government is to improve the convenience, accessibility and quality of interactions with citizens and businesses.Besides, it also increased government accountability to citizens, greater public access to information, and cost-effective government. At the same time, it also will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.The main vision is focuses on effectively and efficiently when deliver the services from the government to the people of Malaysia, and also enabling the government to become more responsive to the needs and wants of its citizens.
Implementation
The users of the E-
government can gain a lot of the benefits though the online services, such as payment of income tax, online voting, and license renewal online.It's can increase the effectiveness of the process transaction. Consumers would not willing to spend 1 hour just for the payment at government department such as compound payment and taxes. E- government is very convenience for the internet users because they only need few second to click on www.gov.com.my and help us to solve our problems through internet.Meanwhile,E-government is very useful but still need to improve because its not only benefits to the internet users,its should benefit to all of the people in Malaysia. Therefore, E-government should develop some website that easy excess and provide multilingual site to the users. I believe E-government will be widely adopted by Malaysian in near future.
There are 7 main pilot projects of the Electronic Government Flagship Application and it is list out as follows:
1) Project Monitoring System (SPP II)
2) Human Resource Management Information System(HRMIS)
3) Generic Office Environment (GOE)
4) Electronic Procurement (EP)
5) Electronic Services (E-Services)
6) Electronic Labour Exchange (ELX)
7) E-Syariah
Citizen's Adoption Strategies
The purpose of the E-government is to provide citizens with accessible, relevant information and quality services that are more convenience than traditional ' brick and mortar' transactions. Citizen citizens’ willingness to adopt and utilize these services are depend to their self-confident to e- transaction. Generally, citizens are expect governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Government must try their capacity to meet these emerging service needs and demands of citizens to increase the customer satisfaction.This is very important because success and acceptance of e-Government are highly dependent on citizen.
Click here for more details: http://ecommerze.blogspot.com/search/label/e-Government
Learn more about E-government: http://en.wikipedia.org/wiki/E-Government
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